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Debit Card Security

Debit Card Frequently Asked Questions

Q. I am confused about when to use my PIN number with my debit card
A.
As you well know, CCECU is about Safety First from the standpoint of protecting your funds. Having said that, we understand and strive daily for Member Service Excellence. In addition to lowering the Daily Limits and Blocking International (High Risk) Transactions, the following rules¹ were implemented when the counterfeit card activity began hitting our member accounts November-December 2008:

Type of Transaction Credit (No PIN # Required) Debit (Enter PIN #)
  Pay At The Pump² Deny - Debit Only Inside² Pay Inside Only²
  Discount/Convenience Stores³ Deny - Debit Only OK
  International Transactions Blocked (Deny) Blocked (Deny)

¹These rules were implemented because many of the fraudulent transactions were at gas stations, convenience and/or discount stores. A number of the purchases were Gift Cards. TIP: Using your card as a Debit transaction with your PIN # provides the maximum safety for your checking account.

² Counterfeit Debit/Credit Cards are often generated by use of Skimming Devices, a small electronic unit which has been found attached to Gas Pumps and/or ATM machines. Handheld skimmers are sometimes used at establishments where the card is taken out of the cardholder’s sight for payment (e.g. restaurants), then the perpetrator sells the card information for monetary reward. TIP: We recommend that you BE AWARE of your Surroundings, DO NOT let your Debit Card out of your sight, NEVER use your Debit Card over the Internet, and ALWAYS SCRUTINIZE ATM machines and electronic devices for possible tampering.

³Discount/Convenience Stores, such as Wal-mart, Ross, Marshall’s, 7-Eleven, etc.

Because Merchant Category Codes are not uniform, exceptions apply. Our sincere apologies for the inconvenience to our members in combating the criminal activity of a relatively few dishonest persons.




   

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Phone 727-442-7746 |  DANA 727-447-1076 | Fax 727-449-1637
 

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